Cancellation & Refund Policy

Our fair and transparent refund policy for all FSSAI Sewa consultancy services.

Effective Date: 1st January 2025  |  Contact: support@fssaisewa.com  |  Phone: +91 62093 18224

1. Important Note on Our Fees

• All fees charged by FSSAI Sewa are for our private professional consultancy services only
• These are NOT government fees. Government fees (Basic Registration, State Licence, Central Licence) are paid separately to FSSAI and are not part of our charges
• Once a service has been initiated, professional time and resources are invested and cannot be fully recovered
• Refund eligibility therefore depends on the stage at which cancellation is requested

2. Refund Eligibility Matrix

3. Cancellation Policy

How to Request Cancellation

All cancellation requests must be submitted in writing only:

• Email us at support@fssaisewa.com with subject: “CANCELLATION REQUEST — [Your Name / Business Name]”
• Include your Order ID / Transaction ID, service name, and registered contact details
• Submit your request as early as possible after payment

We will acknowledge your cancellation request within 4 business hours.

Once your application has been submitted to the FoSCoS portal or your FSSAI certificate has been issued, no cancellation or refund is possible under any circumstances.

4. Refund Processing

4.1 How Refunds Are Processed

• Approved refunds are credited to the original payment source (UPI / card / net banking)
• We do not issue refunds via cash, cheque, or alternative payment methods
• Payment gateway transaction charges and convenience fees are non-refundable
• Applicable GST paid is non-refundable as it is deposited with the government

4.2 Refund Timeline

• Partial refund (50%): processed within 5–7 business days of approval
• Actual credit to your account may take an additional 3–5 business days depending on your bank
• You will receive a refund confirmation email once processed

5. Non-Refundable Charges

• Government fees paid to FSSAI/FoSCoS
• Payment gateway and transaction processing fees
• GST and applicable taxes paid at the time of service
• Services where the certificate or document has been issued and delivered
• Convenience fees, if any, charged at the time of payment

6. Force Majeure

FSSAI Sewa / AcleriaTech shall not be liable for delays, errors, or failures caused by:

• FoSCoS portal (foscos.fssai.gov.in) downtime, maintenance, or technical outages
• FSSAI inspection requirements, officer discretion, or processing delays
• Changes in FSSAI regulations, eligibility criteria, or documentation requirements
• Natural disasters, internet disruptions, or other force majeure events

In such cases, we will reattempt submission at the earliest opportunity and keep you informed.

7. Dispute Resolution

If you are dissatisfied with a refund decision:

• Step 1: Contact Support. Email support@fssaisewa.com with your Order ID and reason for dispute. We respond within 48 hours.
• Step 2: Escalate to Grievance Officer. Escalate to our Grievance Officer at the same email. Resolved within 15 business days.
• Step 3: Consumer Forum. You may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

8. Contact for Refund Queries