Terms & Conditions
Please read these terms carefully before using our website or availing any of our consultancy services.
Effective Date: 1st January 2025 | Applies To: fssaisewa.com | Governing Law: India
1. About FSSAI Sewa
FSSAI Sewa is a private B2B consultancy brand operated by AcleriaTech, a private technology and business consultancy company based in Jamshedpur, Jharkhand, India. All references to ‘FSSAI Sewa’, ‘we’, ‘us’, or ‘our’ in these Terms shall mean and include AcleriaTech, which owns, operates, manages, and is fully responsible for the FSSAI Sewa platform.
Website: fssaisewa.com | Email: support@fssaisewa.com | Phone: +91 62093 18224
2. Our Services
- New FSSAI Registration, State Licence and Central Licence application support
- Tatkal (instant) eligibility check and application
- Licence status check and annual fee payment assistance
- Renewal-related support for certificates that still show an expiry or pending renewal on FoSCoS
- Annual return filing (applicable manufacturers and importers)
- Licence modification and surrender/cancellation assistance
- Lost certificate tracing
- Compliance guidance
3. What We Do Not Do
We do not issue certificates, represent you as a legal or official agent before any authority, or guarantee approval. Decisions rest solely with the food safety authority.
4. Eligibility and Your Responsibilities
- You must be 18+ and legally competent to contract
- You must be the owner or authorised representative of the food business
- All information and documents you provide must be true, accurate and complete
- You must respond promptly to our requests for documents
- You must not use our services for any unlawful or deceptive purpose
Delays or rejections caused by incorrect or incomplete information are your responsibility.
5. Fees and Payment
| Service | Government fee (paid by you on FoSCoS) |
|---|---|
| New Registration (Basic) | ₹100/year |
| New State Licence | ₹2,000–5,000/year |
| New Central Licence | ₹7,500/year |
| Tatkal Registration | As applicable |
| Annual fee payment/status assistance | As per licence category |
| Annual Return Filing | As applicable |
| Trace Lost Certificate | Nil |
- Our consultancy fees depend on the licence category and tenure you choose. They are listed on our About Us page and shown again at checkout before you pay
- Government fees are set by FSSAI, may change, and are separate from our fees
- Full consultancy fee is payable before work starts, in INR through our payment gateway
- A GST invoice is issued for every payment
- We never ask for card, UPI PIN, or banking credentials
6. Timelines
Timelines depend on the food safety authority, your category, inspections and portal availability, so any timeline we share is an estimate, not a commitment. We are not liable for delays caused by FoSCoS downtime, authority processing, inspections or events beyond our control.
7. Authorisation and Confidentiality
You authorise us to prepare and submit your application on your behalf. We use your documents only for that purpose and handle them per our Privacy Policy.
8. Refunds and Cancellation
See our Cancellation & Refund Policy.
9. Intellectual Property
Website content, logo and brand name belong to AcleriaTech. Do not copy or reuse without written consent.
10. Limitation of Liability
Our total liability is limited to the consultancy fee paid for the specific service. We are not liable for indirect or consequential loss, authority decisions or rejections, or errors arising from information you provided.
11. Grievance Redressal
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, a Grievance Officer has been designated for FSSAI Sewa:
- Grievance Officer: Authorised Representative, FSSAI Sewa (AcleriaTech)
- Email: support@fssaisewa.com
- Phone: +91 62093 18224
We acknowledge grievances within 48 hours and resolve within 15 business days.
12. Governing Law and Disputes
Indian law applies. Disputes are first resolved through good-faith discussion, then mediation, then arbitration under the Arbitration and Conciliation Act, 1996, seated at Jamshedpur. Your rights under the Consumer Protection Act, 2019 are not affected.
13. Changes
Updated Terms apply from the date posted and do not affect services already paid for.